Returns, Exchange and Refund Policy
We strive to provide you with the best quality products to achieve optimum customer satisfaction. Our team at Lucy II perform strict quality control review on all products prior to shipping. However, in case there is an ‘Oopsie’ with your product, we offer a 30 day warranty for all products.
You have 30 days from the day you receive your faulty item to contact us and initiate the process to return or exchange your faulty item. We authorise the retunr for the following types of defects: poor qaulity materials, zipper defects, ripped or torn, obvious colour differences,or major differences between the product’s on pictur on the website and the product received.
Please contact firstname.lastname@example.org to initiat the process for your retunr within 30 days, and 7 days to be eligible for an Exchange.
Exchanges are applicable within 7 days of receiving your items. Contact email@example.com to initiate the process to exchange your items. Items that appear to have been worn or used during the 7 day window period will not be eligible for a return/exchange. All items should be returned in their original packaging.
Lucy II is not liable for the shipping or any other cost related to shipping or returned items. Shipping for exchanged items are alos at the cost of the customer.
We do not offer refund however can exchange your item for another. See the Exchange section noted above. For any queries regarding refunds please contact firstname.lastname@example.org for personalised assistance.